At PURE PEAR LLC, we want every customer to have a positive shopping experience. If you are not satisfied with your purchase, this policy explains our process for returns, refunds, exchanges, and damaged or incorrect products.
1. Return Eligibility
We generally accept eligible returns within 30 days of delivery.
To be eligible for a return, the clothing or product should:
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Be unworn and in its original condition
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Be free from stains, odors, makeup, pet hair, or other signs of use
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Have original tags attached, where applicable
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Be in its original packaging, where applicable
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Include any accessories originally supplied with the product
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Be accompanied by valid order information or proof of purchase
For clothing items, we recommend trying on products over clean clothing to help maintain their original condition.
2. Non-Returnable Items
Some products may not be eligible for return because of hygiene, customization, or other applicable restrictions.
Non-returnable items may include:
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Personalized or customized products
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Undergarments or intimate apparel where applicable
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Products that cannot reasonably be resold for health or hygiene reasons after opening or use
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Gift cards, where applicable
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Items marked as final sale or non-returnable
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Products damaged through misuse or improper handling
Any product-specific return restrictions will be stated on the applicable product page.
3. How to Request a Return
To request a return, please contact us at:
Email: PUREPEARLLC@OUTLOOK.COM
Phone: +1 567-654-6754
Please provide:
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Your order number
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Product name
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Reason for the return
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Photos of the product, if it is damaged, defective, or incorrect
Please do not send an item back without first contacting us and receiving return instructions.
4. Damaged or Defective Products
If your order arrives damaged, defective, or substantially different from what you ordered, please contact us as soon as reasonably possible.
We may request photographs or other information to help us evaluate the issue.
Depending on the circumstances, we may offer:
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A replacement
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A refund
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A return
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Another appropriate resolution
Please keep the original product and packaging until the issue has been reviewed.
5. Incorrect Products
If you receive an item that does not match your order, please contact us as soon as possible after delivery.
We will review your order and, where appropriate, provide instructions for returning the incorrect item and arranging a replacement or refund.
6. Refunds
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will generally be issued to the original payment method.
Depending on your payment provider or financial institution, additional processing time may be required before the refund appears in your account.
7. Return Shipping Costs
Unless the return is required because we sent an incorrect, damaged, or defective product, the customer may be responsible for return shipping costs.
Where a return is due to an error on our part or an eligible defective or damaged product, we will determine the appropriate return-shipping arrangement based on the circumstances.
Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.
8. Exchanges
If you would like to exchange an eligible clothing item for another size, color, or product, please contact us before returning it.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.
10. Refund Exceptions
A refund may be denied or adjusted when:
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The item is returned outside the applicable return period
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Clothing has been worn, washed, altered, or damaged through misuse
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Tags have been removed where tags were originally attached
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The product has stains, odors, makeup, pet hair, or other signs of use
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The product is missing accessories or components
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Sufficient order information cannot be provided
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The product is identified as non-returnable under this policy
These conditions are subject to any rights provided to customers under applicable law.
11. Late or Missing Refunds
If you have been notified that your refund has been issued but have not received it, first check your payment account and contact your payment provider, as processing times may vary.
If you still have not received the refund after the applicable processing period, please contact us:
We will review the refund status and assist where possible.
12. Contact Us
If you have questions about this Refund & Return Policy or need assistance with a return, please contact us:
PURE PEAR LLC
89 Clay Cir
Brick Township, New Jersey 08724
United States
Email: PUREPEARLLC@OUTLOOK.COM
Phone: +1 567-654-6754
We appreciate your business and are committed to providing helpful customer service.